Trenchers Wiltshire operates in accordance with the Data Protection Act 1988, which includes the General Data Protection Regulation (GDPR) updates, which came into effect on 25th May 2018. We want you to feel secure when you order from us, therefore we are committed to protecting your privacy.
If you chose to order products to be delivered by us, you will be asked to provide a contact name, company name, delivery address and email address or telephone number. This information will never be shared with any third parties, however email addresses (only), are securely stored on our email/website service provider's cloud.
For us to process your order, the only details we require and record, are those listed above (under the ‘Ordering from Trenchers’ heading). If we are unable to collect this information we will not be able to process or deliver your chosen products. Occasionally, we may need to contact you regarding your order, which we will do via the email address or phone number you provide.
Payments for products are made via either a BACS transfer (instigated by the customer), or instore via our card payment facilitator WorldPay, using a terminal which has been provided to us, under contract from WorldPay. Such WorldPay transactions generate a physical paper payment slip, detailing information from any transaction, namely, details of the card used to pay, and the amount paid for any products. This paper slip is then stored in a secure location, until reconciliation is completed with our bank, and the afore mentioned slip is then safely destroyed.
We currently do not operate a mailing list function, neither do we hold a database of customer information for this purpose. If, in the future we decide to create such a mailing list, and start to send out newsletters, we promise not to bombard you with emails, but only send you relevant information regarding products we can supply to you, and feel may interest you. Furthermore, your information held for this purpose, will never be passed to any third parties. If, in the future, we decide to send you such information, you will have the option at any point, to unsubscribe, and stop receiving such information.
We use Google Analytics to analyse how visitors use our website. This information is important to us so that we can look to improve how our website is functioning.
Our website may contain links to and from other websites and therefore we do not accept any responsibility for their policies.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
When you use and access the Service, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
For the full disclosure section, including all types of cookies (from essentials to advertising cookies), create your own Cookies Policy.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
You can learn more about cookies and the following third-party websites: